Friday, July 06, 2007

becoming a better listener

In Relationships 101, John Maxwell has a helpful chapter on becoming a good listener.

He shares THE VALUE OF LISTENING, saying...
- LISTENING SHOWS RESPECT
- LISTENING BUILDS RELATIONSHIPS
- LISTENING INCREASES KNOWLEDGE
- LISTENING GENERATES IDEAS
- LISTENING BUILDS LOYALTY
- LISTENING IS A GREAT WAY TO HELP OTHERS AND YOURSELF

He then gives some helpful tips on HOW TO DEVELOP LISTENING SKILLS
1. LOOK AT THE SPEAKER
2. DON'T INTERRUPT
3. FOCUS ON UNDERSTANDING
4. DETERMINE THE NEED AT THE MOMENT
5. CHECK YOUR EMOTIONS
6. SUSPEND YOUR JUDGMENT
7. SUM UP AT MAJOR INTERVALS
8. ASK QUESTIONS FOR CLARITY
9. ALWAYS MAKE LISTENING YOUR PRIORITY

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